Sanasaryan Han, a Luxury Collection Hotel, Istanbul

Great design and super comfortable rooms, especially strong AC and shower. Bed was also comfortable. By far the best thing about the hotel is the superlative staff and exemplary service! Possibly the best, personalized and dedicated guest service I have ever experienced anywhere, including Middle East and Asia (travelled to 50+ countries).

The staff at the hotel were the most amazing people and made our trip to Istanbul so memorable that we will come back and stay there again. The Concierge service is second to none. They walked us to particular restaurants and cafe they recommended and even ordered the specialities for us to ensure we got what they recommended. The tours recommended could not be faulted and lived up to our expectations and beyond. They communicated via Whatsapp regularly and gave us updates and recommendations. We would also like to mention Ridvan on reception. What the concieges were not available he would always step in and help. He even went shopping for me in his own time to bring back an item I was searching for. One of the best Hotel experiences we have ever stayed at. Recommend to anyone staying in Istanbul.

A beautiful hotel located in the heart of the Old Town of Istanbul. All major historical attractions are within a footstep away from this property, making it an excellent choice for anyone wishing to explore the city. The property is also located next to major tram lines and ferry terminals, making access to all areas of Istanbul (i.e. New Town, Asian side, Balat Neighbourhood in the west) easily accessible for those wishing to explore those areas. The staff were also great - we arrived early in the morning at around 8am and while other hotels were insisting on charging us an extra night for the visit, the hotel kindly offered to let us check in in the early hours of the morning. Of course, we cannot assume that this will be available for all guests but it was great for them to do this for us. The staff were also very helpful towards local attractions, restaurants etc in the area, and provided helpful recommendations for what to do in the city. The rooms themselves were well kept up and clean. I had high expectations for this property given the price but it still felt value for money and an excellent choice. Highly recommended for anyone visiting the city and it would certainly be my choice if I were to visit Istanbul again.

It was quite different from many five-star properties I had visited previously. It was steeped in History and culture, and the decor was opulent but magnificent. But the most exceptional part of the hotel was its staff. Mr. Bahadur in the front office is one of the most self-effacing, confident, and extraordinarily helpful people I have met. Hasan and Kemal at the concierge desk help you with anything you ask them. If not, they at least try hard. As you enter Sansarayan Han, it lets you know you are in an exceptional place, opening up its warm embrace. And, of course, the real luxury begins once you enter the room; the linen, toiletries, furniture, et al. exude class. The library bar is a fairly sophisticated place to have some really easy conversations or even to talk to yourself. And I definitely can't end this without mentioning the best lamb chops ever on the all-night menu.

Fantastic guys at the reception. Very helpful and responsive. The location is perfect - the side street therefore no noise and crowds, at the same time a short foot walk distance to main historical attractions. Nice rooms with good soundproofing, breakfasts could have more variety for a longer stay (we stayed 4 nights) however that is absolutely fine for short stays.